Right of Withdrawal, Returns and Refunds
Customer satisfaction is one of our priorities. If, for any reason, your purchase does not meet your expectations, you may exercise your right of withdrawal in accordance with the conditions set out below, pursuant to Legislative Decree No. 206/2005 (the Italian Consumer Code), Articles 52-59.
The right of withdrawal is reserved exclusively for consumers pursuant to Article 3 of Legislative Decree No. 206/2005 (the Italian Consumer Code). It may therefore not be exercised by professionals, businesses, companies or persons purchasing products in connection with their entrepreneurial, commercial, craft or professional activities.
Right of withdrawal
If you purchase as a consumer and the requirements established by applicable law are met, you have the right to withdraw from the contract within 14 days from the day on which you acquire physical possession of the products, without having to provide any reason.
In the case of a single order consisting of several products delivered separately, the 14-day period begins on the day on which you acquire physical possession of the last item.
Once you have communicated your decision to exercise the right of withdrawal, the products must be returned within the following 14 days, in accordance with Article 57 of the Italian Consumer Code.
How to Exercise the Right of Withdrawal or Request a Return
Once you have communicated your intention to exercise the right of withdrawal, the products must be returned within the following 14 days, as provided by Article 57 of the Consumer Code.
1.Log in and go to My account → Returns and withdrawals, or use the button on the order page.
2.Choose the type of request (withdrawal, return or damaged item), select the products and state the reason.
3.You will receive a confirmation email with instructions and the address to send the goods to (Via dei Mulini 6, 84017 Positano (SA), Italy).
4.The products must be shipped within 14 days of notifying us of the withdrawal, carefully packaged and in compliance with the conditions set out on this page.
The products must be shipped within 14 days of communicating your withdrawal, carefully packed and in compliance with the conditions set out on this page.
Exceptions to the Right of Withdrawal
As provided by Article 59 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases:
Personalised Products
Non possono essere restituiti gli articoli realizzati su misura o personalizzati su richiesta del Cliente, quali, a titolo esemplificativo:
- borse personalizzate;
- prodotti con nomi, iniziali, dediche o personalizzazioni;
- articoli realizzati su richiesta;
Cosmetics and Personal Care Products
For hygiene and health protection reasons, the right of withdrawal cannot be exercised for:
- perfumes;
- body care products;
- soaps;
- cosmetics;
- personal fragrances;
if they have been opened, used or are no longer protected by their original seal.
Home Fragrances and Candles
Scented candles and home fragrances may only be returned if they are perfectly intact, unused and in their original packaging.
Returns of products that have already been used or are missing their seal, where applicable, will not be accepted.
Food Products
For food safety reasons, the following products cannot be returned:
- limoncello;
- sweets;
- other food products;
if they have been opened, tampered with or are no longer suitable for resale.
The sale of alcoholic products, such as limoncello, is restricted exclusively to persons of legal drinking age. We reserve the right to request proof of age upon delivery.
Products Damaged During Transport
Please inspect the parcel upon delivery.
If the product has been damaged during transport, please contact us within 48 hours of receiving the order and provide:
• the order number;
• photographs of the packaging;
• photographs of the damaged product.
Following the necessary checks, we will, at our discretion, either replace the product or refund the amount paid, at no additional cost to the Customer.
Defective or Non-Conforming Products
If the product received has a lack of conformity, is different from the product ordered or does not correspond to the characteristics provided for in the contract, the Customer may use the dedicated procedure available in their account or on the order page by selecting the option relating to a damaged/non-conforming product.
The request will be handled in accordance with the Legal Guarantee of Conformity provided for by Articles 128 et seq. of the Italian Consumer Code, where applicable.
Depending on the circumstances and in accordance with applicable law, the remedies provided for by law may apply, including, where the relevant conditions are met, repair, replacement, price reduction or termination of the contract.
Refunds
Once we have received the product and verified that the return complies with these conditions, we will issue the refund within 14 days. The refund will be made using the same payment method chosen for the purchase. We reserve the right to withhold the refund until the goods are received.
Non-compliant returns
For return requests subject to the Seller's authorisation, if a product is returned without prior authorisation or without complying with the conditions communicated by the Seller, the Seller may assess the return based on the specific circumstances.
Where the statutory right of withdrawal is exercised, the consumer's rights remain unaffected, as does their potential liability for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Seller details and contacts
Company name: Sapori e Profumi di Positano
VAT / Tax code: VAT 04794860652
Registered office: Via dei Mulini 6, 84017 Positano (SA), Italy
Email: info@saporidipositano.com
Phone: +39 089 812 055